What people say about us

Customer feedback about Derwent Hill

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Here's what other customers have to say about us:

"I hired Derwent Hill Training Centre for a weekend break with my sewing group.  It was the perfect venue, in a lovely relaxed setting, comfortable with great facilities.  On top of that the staff made us so welcome, nothing was too much trouble.  And the food was incredible.  None of us wanted to leave, and we'll definitely be back!"

Angela, Sewing group,

"I am writing on behalf of all the ladies who have just returned from a visit with you. I can honestly say from the moment we arrived and met Jill we were treat like royalty. The accommodation was more than expected. A couple of guests developed a leak from a toilet but the promptness of the staff resolved the problem and swiftly moved the guests to another room. The food was outstanding a big pat on the back to the chefs. The hospitality we received was first class and we cannot thank you enough. We hope to be back soon and we would strongly recommend you to any others who are looking for a time to be spoilt."

Julie Emmerson, Bethany Christian Trust,

"A massive thank you from all of us here at Breca for the support and hospitality all the Derwent Hill team showed to us over the course of our event, you guys really went above and beyond (especially Jill who was amazing!)"

Philip, Breca Swimrun,

"We came to Derwent Hill for a conference with team building.  We rated our overall experience 100% valuing most Derwent Hill's flexibility and adaptability."

Sam, NHS Cumbria Partnership Trust,

"An excellent weekend- warm and comfortable, delicious food, staff most welcoming and friendly. Hope we can come again. A very pleasant room and plenty of space for our spinning."

Liz, Member of local craft group,

"I just wanted to say thank you on behalf of our school for the fantastic visit we had. Both Nick and Cam were amazing to work with and were fantastic with our pupils. They had a great way about them which our pupils responded to very quickly. The staff who prepared all of our food were also brilliant and kept us all very well fed! I sincerely can't wait for next visit... Thanks so much again."

Paul Blakeman, The Link School,

"Deanne attended the NQT conference 'I just wanted to send a quick email to say thank you all for such a wonderful weekend, I was thrilled to be able to get to know some of the other NQT's. The night walk and activities on Sunday were amazing and really bought us together as a group! I feel the whole weekend was fantastic opportunity to which I'm grateful to you all'    "

Deanne Richarson, St. Annes RC Primary,

"Claire told us what she most valued about the group's experience 'The contentiousness/ support of the team at Derwent Hill which enabled the students to transition/ collaborate across the weekend.' Claire also gave us Outstanding in all areas of the course from catering, facilities to programme design and delivery."

Claire Hoy, Sunderland University,

"Great attitude of all staff and activities overseen with meticulous attention to safety at all times. Flexible approach and willingness to go above and beyond to address issues and provide workable solutions."

Cath, Leadership Trainer,

"Thank you for a superb weekend, the feedback from the Bridges team has been fantastic about the hospitality and the activity sessions.  The gorge walk was the favourite for everyone!  Please also pass on our thanks to the catering team for the delicious food and service.  "

Lynne Hodgson, The Bridges,

"I just thought I would drop you a quick mail to let you know that we had a great weekend at Derwent Hill. The accommodation, food and all of the staff and instructors were top class. We are already planning a return trip next year."

Steven Kingsley, Weekend Break,

"An amazing experience was had by our whole group. The staff were brilliant and made everyone feel welcome and at ease especially when facing challenges. The stunning location and the amazing views will stay with us for a long time. Many thanks to all!"

Debra Ridley/Jodie Morton, New Silksworth Academy

"Fantastic weeks experience for both pupils and staff. The building was fantastically kept and Derwent Hill staff were very attentive to our needs. Brilliant outdoor activities and equipment; a great chance for the children to try something new and face new fears, encouraged by friendly, caring and supportive instructors. We had such a great week at Derwent Hill, thanks so much to the staff and instructors who made our week run smoothly! The children and staff can't wait to visit again."

Sam Smith, Bernard Gilpin Primary,

"Excellent accommodation. All staff were very helpful - especially Amber and Julie. Food exceeded my expectations."

Ann, Singing in The Lakes,

"We had an absolutely amazing week with you. The children have grown so much in confidence and independence. It has been amazing to watch. The team at Derwent Hill are brilliant and share the expertise as well as knowledge extremely well with both our staff and children. There is no other Outdoor Centre like it and we feel very privileged that it is part of our Local Authority. Thank you so very much for an outstanding week. It was also lovely to have contact with Matthew the new centre manager - he took the time out on several occasions to join us in morning meetings and meal times. This was greatly appreciated. Thank you again."

Stacy Nicholson, Usworth Colliery Primary,

"The accommodation was wonderful, better than we imagined. Everything was superb."

Guest, Weekend Break,

"What can I say! You can be very proud of your venue. Every member of staff can not do enough to help. Very positive feedback from our children. Special memories have been made, thank you."

Katie, St. Leonards VA RC School,

"Absolute pleasure, I would happily come again. Paid for through work but I would defiantly pay for this experience myself. Great training programme, learned a lot."

Gary, Training course delegate,

"A fantastic experience for our children. We could not fault the enthusiasm of the staff and they ensured we had all of the support we required to have a brilliant week."

Sophie Hood, Springwell Village Primary,

"The staff here are friendly, accommodating and fantastic. The activities and learning couldn't be bettered or faulted."

Stuart, Training course delegate,

"Everything good - the courses ran well together and provided differentiation ..... the content is now really thought provoking."

Barnes Junior School, Sunderland,

"We have been using Derwent Hill for many years as a location for our Leadership Development Programmes. We come back year after year because of the high quality of service and value for money."

Claire Jones, Nissan Motor Manufacturing UK

"Challenge set at right level for students. Encouragement given to all and young leaders allowed to take the lead and given responsibility on activities."

Biddick Academy, Washington,

"There are so many works to say, to many to name, wonderful fabulous stupendous in everyway!"

Guest, Weekend Break,

"Events are well organised and staff attitude is superb."

Delegate, Nissan,

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